Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Express options are available at checkout if you need your gear sooner for a weekend session.
What is your return policy for sports equipment?
We offer a 30-day return policy for all unused and resalable items in their original packaging. Please note that for safety reasons, some technical gear cannot be returned once the seal is broken.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at the checkout stage.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure transaction.
Are the products covered by a warranty?
All hardware and equipment sold at Flatspot are covered by the original manufacturer's warranty against defects. Please contact our support team if you encounter any structural issues.